Auto reply

Reply to everyone. Without making anything up.

Baker turns Instagram comments and DMs into predictable flows, replies grounded in project knowledge, and human support when it is needed.

Comments and DMs in the same flow
Test the conversation before publishing
Bring in a person when needed

Get started Try the demo

9:41

Aatelieluma

Ateliê Luma

new collection

1,248 likes

atelielumaThe new collection is live. Which piece is your favorite?

marina.rgsWhat are your business hours?

atelielumaOn Saturdays, we are open from 9 AM to 1 PM.

Reply sent by the flow

MAdd a comment...

Flow completedBusiness hours question

Interactive demo

Build a flow and watch the conversation happen

Edit the same canvas used in the product, open the inspector, and test the complete path with local data.

Real Studio with local data

No account is connected and nothing will be published or sent.

Draft

100%

Drag to move · scroll to zoom

1 of 18 steps

Three paths

Predictable when it should be. Human when it needs to be.

Every conversation finds a clear path without turning your operation into a black box.

01
Flow
Words and steps you define handle repetitive questions the same way, every time.
02
Contextual AI
AI coverage uses project knowledge and does not send automatically when the grounding is missing.
03
Person
A flow decision hands off the conversation and prevents the automation from continuing to reply.

Operational control

See what will happen before you publish.

The test follows the same flow logic without creating a contact, publishing a rule, or sending a message.

Test the current flow

Simulate a message even while the flow is still a draft.

Review when it makes sense

Choose per flow whether the reply is sent or waits for approval.

Know when to stop

Human handoff silences the automation for that conversation.

Test exampleCatalog question

No delivery

Comment received
Flow keyword found
Reply prepared for a DM
Human review selected

AI follows rules too

Without enough knowledge, Baker can send the reply for review, hand off to a person, or remain silent.

Operation and results

Follow what actually happened.

The dashboard shows events the product records. No estimated time saved and no clicks that are not measured.

7, 30, or 90 day periods

Inbound by originSee how many conversations started from a comment or a DM.

Replies and conversationsFollow sent replies and conversations opened during the period.

Flow, review, and handoffUnderstand which path handled each situation and compare it with the previous period.

Frequently asked questions

What matters before you start

How does Baker know what to reply?

You can build predictable flows using words and steps or use AI coverage grounded in project knowledge. Each path defines whether to send, review, hand off, or remain silent.

Can I review before sending?

Yes. The review decision prepares the reply and puts the conversation in a queue for a person to approve, edit, or reject.

Does Baker reply to Story mentions?

That trigger is not available in the official operation. Today, active flows work with comments, DMs, and actions configured in the flow itself.